Shipping Policy
Welcome to MOTOWRKZ! We value your trust and strive to provide a seamless shopping experience. Below are the details of our shipping policy to keep you informed about your orders.
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods & Delivery Time
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Local Pickup (if applicable): Same day or next day, based on availability.
Shipping Charges
Shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
- Once your order is shipped, you will receive an email or SMS with the tracking details.
- You can track your order using the tracking number provided or through the “Track Order” option on our website.
Undelivered Packages
- If a package is undelivered due to incorrect shipping details provided by the customer, the customer is responsible for any additional shipping charges to resend the package.
- In case of repeated failed delivery attempts, the order may be canceled, and a refund will be issued as per our Refund Policy (excluding shipping costs).
Damaged or Missing Items
- If you receive a damaged package or your order is incomplete, please contact us within 48 hours of delivery.
- Email us at parts@motowrkz.com with your order number and photographs of the damaged item(s).
Contact Us
For any shipping-related queries, feel free to reach out to us:
- Email: parts@motowrkz.com
- Phone: +971 04 553 2891
- Customer Support Hours: Mon - Sun: 9:00 am to 8:00 pm
We’re committed to delivering your orders safely and on time. Thank you for choosing MOTOWRKZ!